Our Commitment to Improvement

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  Our Successes

  • Satisfaction with consultations
  • Warmth of greeting
  • Ability to listen
  • Respect shown to patients
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  Our Strengths

  • Access and availability
  • Provision of information
  • Privacy and confidentiality
  • Communication skills of staff
  • Interpersonal skills of clinical staff
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  Areas for Improvement

  • Obtaining a home/other visit
  • Waiting time in surgery
  • Opportunity for giving feedback
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  Improvements Made

  • Now, we have a service called DoctorDoctor for after-hours help and to provide home visits in case of emergency
  • We've added new doctors and extended our hours for evenings and weekends
  • Share your thoughts after each visit, helping us improve with your feedback
  • We've set up a suggestions box at reception, so we can quickly address any concerns you might have