Patient Information
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Privacy And Confidentiality
We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception.
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Transfer of Medical Records
If you are a new or existing patient requesting records from a previous clinic/hospital, please complete the form below or speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.
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Consultations
A standard consultation is 10-15 minutes, your doctor may ask you to come back at another time if they feel there is not sufficient time to deal with more than one of your health concerns. If you think you may require a longer consultation, please call reception or book for a longer appointment.
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Reminders & Practice Communication
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.
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Appointments, Telehealth and Walk-ins
Our centre operates on an appointment basis. Walk-in appointments are available depending on clinic capacity on any particular day. Walk in emergencies are always accepted and we will assist in any way we can.
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Test Results, Referrals & Prescriptions
Any test results, including pathology and radiology results, are typically returned to us within 2-3 days.
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New Patients
New patients are always welcome. New patients are encouraged to complete a new patient form (Registration Form) prior to your appointment via a text message link, which will be sent to your following your booking.
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Suggestion & Feedback
Your feedback is valuable. Please speak to a member of the clinical team or administrative staff or email us, if you have any suggestions, or are unhappy with the services you have received.
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Complaints
Your concerns are taken seriously. For matters beyond the clinic ability to address, please contact the Health Services Commissioner.
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After Hours Services
We have partnership with Doctor Doctor Services for after-hours medical care. This service is available outside the normal clinic opening hours by ringing (03) 7038 4703 and you will be automatically diverted to their services.
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Home Visits
Home visits available for registered patients on a case-by-case basis.
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Chronic Disease Management
In these sessions, we collaborate with patients to develop personalised care plans tailored to their specific long-term health conditions.
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Heart Health Checks
During this annual appointment, patients aged 45+ receive a thorough Heart Health Check including:
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Diabetes Assessment for patients aged 40-49
During this annual assessment, patients at high risk of developing Type 2 Diabetes undergo a thorough health examination, including:
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Health Assessment for Patients Aged 45-49
During this single consultation, patients at high risk of developing a chronic disease receive a comprehensive health assessment which includes the following:
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Health Assessments for patients aged 75+
During this annual consultation, patients receive a structured assessment aimed at identifying preventable health issues and improving overall well-being. Our nurse conducts the following:
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Veterans' Health Checks
Former Australian Defence Force (ADF) members are eligible for either a one-off Veteran’s health check or annual health checks for up to 5 years after leaving the ADF.
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Flu Vaccinations
We offer bulk-billed flu vaccinations to eligible patients throughout the year.
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Shingles Vaccinations
Patients in the following age groups are eligible for a bulk-billed 2-dose program of the Shingles vaccine once every 5 years: