Feedback and Complaints

Both the doctors consulting at Sandy Hill Medical Centre and the clinic welcome feedback – whether complimentary or constructive.

Your feedback helps us improve the care and experience we provide.

Feedback about your medical care

If your feedback or concern relates to your medical care, please email your feedback addressed to your treating doctor. Our administration team will ensure your message is passed on to the doctor directly.

Feedback about the clinic or administration

For feedback relating to the clinic, reception team, or administrative matters, you’re welcome to contact us directly.

External escalation

If your matter remains unresolved or is beyond the clinic’s ability to address, you may contact the Health Services Commissioner (Victoria).

Health Services Commissioner
Complaints and Information: 1300 582 113
Address: Level 26, 570 Bourke Street, Melbourne VIC 3000
Website: www.health.vic.gov.au

If you’re unsure who to contact, our reception team can guide you.

Feedback and Complaints

Feedback about your medical care

Feedback about the clinic or administration

External escalation

Contact Us

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Suite 6/220 Bay Rd

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