Yes. You can choose which doctor you would like to see, subject to availability.
Some doctors may also consult at our sister clinic. If your preferred doctor is not available at Sandy Hill Medical Centre, our reception team can let you know if they are consulting at another location.
If you arrive late, your consultation may need to be shortened or rescheduled, depending on the doctor’s schedule.
Please contact the clinic as early as possible if you are running late or need to change your appointment.
A fee may apply if an appointment is missed or cancelled at short notice. This helps us keep appointments available for other patients who need care.
Please contact reception as early as possible if you need to cancel or reschedule.
Yes. We welcome new patients. You can book online or contact reception to arrange your first appointment.
Please bring your Medicare card, any relevant medical history, and a list of your current medications.
Doctors consulting at Sandy Hill Medical Centre are independent medical practitioners. Fees may vary depending on the doctor, consultation type, length of appointment, and the care required.
Our reception team can help explain the expected fees when you book.
Yes. Sandy Hill Medical Centre is a cashless clinic. Payments are accepted by card only.
Healthcare costs are rising, however we believe patients should still have access to practical and affordable care options where appropriate.
Doctors consulting at Sandy Hill Medical Centre may offer eligible existing patients bulk billed short follow-up appointments for selected simple issues, such as:
These appointments are only suitable for brief and straightforward matters. Our reception team can help check whether this option may be suitable when you call.
Bulk Billed Follow-Up Options are short appointments for eligible existing patients with simple follow-up needs.
These may include repeat prescriptions, repeat referrals, or discussion of non-urgent results, where clinically appropriate.
Not always. Some appointments may be bulk billed when they are brief and suitable. Our reception team can help check this when you call.
If your concern is more complex, new, urgent, or requires a longer appointment, a standard consultation may be needed.
No. Telehealth is suitable for some consultations, depending on your health needs.
In-person appointments may be required if you need an examination, procedure, vaccination, or other hands-on care.
Credit card details are required to secure your telehealth appointment. The consultation fee is placed on hold and processed once your consultation is completed.
If your telehealth appointment is cancelled in line with clinic policy, the held amount will be released back to your card.
Patients registered with MyMedicare may be eligible for higher Medicare rebates and access to certain Medicare-supported telehealth services, depending on eligibility.
Our team can provide more information if you are unsure.
If you are eligible, a Medicare rebate may be processed after your consultation. The rebate amount depends on the service provided and Medicare rules.
MyMedicare is a voluntary patient registration system that links you to your preferred medical practice.
Patients registered with MyMedicare may be eligible for higher Medicare rebates, improved continuity of care, and access to certain Medicare-supported services, depending on eligibility.
Registration is optional, and our team can help you sign up or provide more information.
In most cases, a consultation is required so your doctor can make sure prescriptions and referrals are safe, appropriate, and up to date.
Some simple repeat requests may be suitable for a short bulk billed follow-up appointment, depending on your circumstances. Our reception team can help guide you to the most suitable option.
Iron infusions require an initial medical assessment. Your doctor will review your symptoms, blood test results, and medical history to decide whether an iron infusion is suitable.
Yes. Iron infusions must be performed by the same doctor who completes your initial assessment and confirms that the treatment is suitable for you.
Iron infusions involve a consultation fee and may also include treatment room fees. Fees will be discussed with you before treatment.
Treatment room fees may apply when clinic facilities, equipment, consumables, or nursing support are used during a consultation or procedure.
No. Treatment room fees are not Medicare-rebatable and are charged separately from consultation fees where applicable.
Dr Olena is a fully qualified and experienced medical practitioner consulting at Sandy Hill Medical Centre.
At present, Medicare rebates are not available for consultations with Dr Olena due to Medicare provider number requirements. This is determined by Medicare policy and is not related to the quality of care provided.
Medicare eligibility is assessed and approved by Medicare. If rebate eligibility changes, patients will be informed.
Patients will receive an SMS notification once results have been reviewed.
Normal results may be sent by message. If your results require follow-up, you may receive a booking link. Urgent or clinically significant results will be followed up by phone.
Your doctor will advise if an appointment is required.
